Refunds & Returns

Our goal is to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 14 days of receipt for a refund or exchange.

REFUNDS:

• Items must be returned in new condition with all original packaging and tags attached.
• Refunds will be issued to the original form of payment.
• Shipping and handling charges are non-refundable.
• Customers are responsible for return shipping costs.
• Custom and special order items are non-refundable.
• Sale items are non-refundable.
• Bridal orders processed with a discount code are non-refundable.

To initiate a return, please click here.

Please note that it can take up to 10 business days for us to receive and process your return. Once we have received and processed your return, we will issue your refund or exchange.

EXCHANGES

• Items must be returned in new condition with all original packaging and tags attached.
• Customers are responsible for return shipping costs and will be invoiced for $6 for a new product shipment
• If difference in price occurs, customer will be responsible for paying difference via invoice
• Custom and special order items are not eligible for exchange
• Sale items are not eligible for exchange
• Bridal orders processed with a discount code are not eligible for exchange

To initiate an exchange, please click here.

Please note that it can take up to 10 business days for us to receive and process your exchange. Once we have received and processed your exchange, we will ship your new product.

If you received a damaged or defective item, please contact our customer service team by emailing info@shoplinnyco.com immediately so that we can assist you and issue a new product.